Privacy & Security Policy

Date Last Updated: 8 May 2018

Introduction

We value your privacy and it is Patient Advocates Limited’s priority to safeguard your personal information.

We do not sell or rent your personal information to third parties for any reason, including commercial gain.

At Patient Advocates Limited we make it our highest priority to ensure the security and confidentiality of the personal information you provide us. Any information you give to Patient Advocates Limited is held with the utmost care.

A more detailed explanation of how we safeguard your personal information is found below.  This should be read in conjunction with our Terms & Conditions.

If you've any questions or concerns, please let us know.

The Long Version

Introduction

www.naturalhormonetherapy.co.nz (“this website”) is operated by Patient Advocates Ltd. (“we”, “us”, “our”), a New Zealand registered company.

We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use

This privacy policy must be read in conjunction with our Terms and Conditions.

Information Collection

We collect information about you through our website in an effort to our service to you, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties for commercial gain.

We will generally never give, lease, sell or otherwise disclose your personal information to any third parties except to comply with law; facilitate court proceedings; enforce our Terms & Conditions; or protect the rights, property, or safety of Patient Advocates Ltd, our users, or others.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Types of Information Collected

For those customers who access our website and who are not currently registered clients with us, we may collect personal information from you (including, without limitation, your name, email address, phone number, address and purchase history) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern. This information is used to correspond with you, deliver products to you or fulfill any other aspect of our service, and communicate with you about our products and services.  

Access to Your Information

You have the right to access personal information about you and request corrections or updates to be made, provided we hold such information in a way that it can be readily accessed and amended.

Email Communication

Use of our website requires you to accept certain email communications from us, some of which you are required to receive in order for us to be able to fulfil our service, e.g. we send an 'order confirmation' email confirming that your order has been successfully placed.  

Cookies

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use Your Information

We may use your collected information in the following ways:

• To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.

• To verify your identity and to assist you if you have forgotten your username or password

• To improve or update this website and our products / services.

• To protect the security or integrity of our website and our business.

• To respond to your enquiries and communicate with you if necessary.

Website and Credit Card Security

We take website and credit card security extremely seriously.

Patient Advocates Ltd endeavour to provide a safe and secure platform on which to conduct online transactions. naturalhormonetherapy.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window.  In the latest versions of the Chrome and Firefox browsers, this appears before the URL itself in the browser address bar, in Internet Explorer it's shown to the right of the address. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Please ensure you sign out when you have finished visiting www.naturalhormonetherapy.co.nz, especially if you access our website from a shared computer.

We use Payment Express to process all credit card payments. For more info, please refer to their privacy policy.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, or if you believe that Patient Advocates Ltd has not adhered to this privacy policy, please contact us.